What we need in place to launch

The vision gets a quick recap. Most of this page covers what you need to buy, set up and learn, starting with your shop as the test lab.

This is a proposed starting point

None of this is the final plan. We need to talk it through together and make the final decisions on our call. Expect this page to change as we go.

Decided my position so far, still ours to review
Proposed my recommendation, open to discussion
Need from you open until you answer
Quick reference

The business in three views

Three-sided model

A local commerce operating system: a retail media network and a voucher exchange running on the same screens, cards and app.

Vendors

Local shops. They host the screens, accept vouchers and get new customers. Hardware and services are subsidized.

Sponsors

Brands paying to reach those customers through the retail media network. They pay for attributable redemptions, so they can see what worked.

Consumers

People who receive a card or voucher, redeem it at a shop, pass it on or trade it on the exchange.

Who does what

Me: Tessella front and back end
  • Sales, marketing and growth
  • Software, app and encoding tool
  • Content factory and screen content
  • Remote monitoring and fixes
You: fulfilment backbone
  • Print, encode, pack and ship
  • Procurement and warehousing
  • Kit staging and print quality checks
  • Returns, swaps and install coordination

Tech layers

LayerWhat it doesWhat reaches your shop
Content factoryGenerates and publishes creative, then learns from the results.Print-ready files
Retail media networkScreens in shops carrying local offers and sponsor spots.Screens and media players to stage, ship and swap
NFC cardsEach card is a pointer to an account or offer held on the server.Card printing, encoding and packing
Parallel POSRedemption runs beside the shop’s till, on phones, with no till integration.Your staff test it at your counter
Voucher exchangeVendor A’s products sell in vendor B’s storefront. Smart lockers are a later idea.Nothing yet
The whole loop

How it all connects

One vendor from signup through to results. Each row shows who does that step.

Decided

Your shop is the test lab

The first screens go on your own wall. Everything a vendor will experience, and everything you will do for vendors, gets proven there first.

What the lab has to prove Proposed

Screen

Runs unattended for two weeks. Recovers from a power cut and a Wi-Fi drop. I can fix it remotely.

Counter

A customer presses Redeem at the till. Your staff member accepts on their own phone. Both phones show the same confirmation.

Production

An order goes through print, encode, pack and ship without help from me, and you know how long it took.

Proposed

How many screens to procure

2

Now, for the lab

One customer-facing in the shop. One on the bench for burn-in, imaging and swap practice.

10

After the lab passes

A first field wave of 2 anchor locations and 8 vendors. Get quotes now, but don’t buy these yet. The 10 came from the Gemini chat, so we can change it.

What’s in each kit
ItemSpecStatus
Screen43″ commercial panel, rated for long daily hours. Gemini estimate $650–$950; get real quotes.Proposed
Media playerRaspberry Pi class kit, preloaded and tested. Gemini estimate $79–$119; get real quotes.Proposed
Mount and cablesVESA wall mount, HDMI, power. Confirm against the panel you choose.Proposed
Quick-start cardOne side, printed by you: plug in, join Wi-Fi, who to call.Proposed
Counter terminalNone. Redemption happens on staff phones, so don’t buy scanners or tablets for this.Decided
From the vendorA wall, power and Wi-Fi.Proposed
Proposed

How screens get packed

No packing spec exists yet, so this is my starting point. The aim is that a vendor or a local installer can finish setup without calling either of us.

Before it ships

  • Flash the player and run it on the bench for 24 to 48 hours.
  • Label the player and panel with one kit ID and record it against the vendor.
  • Check the screen shows that vendor’s content.

In the box

  • Panel stays in its factory carton.
  • One accessory box: player, mount, cables, quick-start card.
  • A prepaid return label for swaps.

When something fails

  • I try a remote fix first.
  • If that fails, you mail a spare player and the vendor returns the dead one.
  • Hold about one spare player per five kits until we have failure data.

Installs

  • Your team handles the lab and local installs.
  • Further out, use a Field Nation or WorkMarket style installer.

Encoding station

You don’t need a payment-style terminal here. Encoding is a small Linux PC running our tool, with a USB reader on the desk.

ItemSpecStatus
ReaderACS ACR1552U, about $45. Buy two: one in use and one cold spare.Decided
Card chipNTAG 21x for the pilot, at about $0.20 per tag. 191 blank NTAG215 cards existed in May; we need to confirm the count and where they are.Decided
ComputerAny small Linux PC or laptop on your shop’s internet connection.Proposed
What happens to each card
  1. Check it’s blank
  2. Write and read back
  3. Lock and verify
  4. Record it on the server

Locking is permanent, so run test cards before any production batch. Time a 100-card run in the lab so we know your real capacity.

What I still owe you

The tool works today on the older ACR122U reader and writes Kit URLs. I need to test it on the ACR1552U, point it at Tessella and make sure it doesn’t depend on my home server. Please don’t start production encoding until I’ve confirmed this.

What you need to know about cards and packaging

The card is only a pointer. The account redeems the offer, and the offer lives on the server, which is why print never needs to carry it. This model is still settling, so check with me before a large print run.

CardLooks likePrint rule
Type 1Blank matte black. Personal, contact and loyalty card.Unprinted
Type 2White PVC with the vendor’s branding.Shows the brand and that a gift exists, never its value
Type 3Vendor slot left blank. Redeems only at a non-member shop.Never name a vendor

The envelope is the product

  • No printed white gift card. A paper envelope goes around the black card.
  • Front: To and From lines, with the sponsor’s logo where a stamp would go.
  • Back: a seal spot with the Tessella mark or a QR code.
  • Three lines: evangelist mailers with ad space inside, sponsor-branded with a blank note card, and individual gift stationery.
  • The final envelope design isn’t decided yet.

Pack counts

  • A case is 20 pass-along packs plus 1 keeper pack, 125 cards in total, with paper inserts and a case guide.
  • Vendor packs come in 50, 100 and 250.
  • Events use loose Type 1 cards.

Serials and QR

  • Printed cards carry a serial and a QR code as a fallback, about $0.03 per card.
  • A typed serial never authorizes a redemption.
Order flow your team will work from

Blank packs skip the proof steps and ship the same day. The shipping-label provider isn’t chosen yet.

Proposed

Creative for subscribing vendors

A paying vendor needs fresh content without having to manage it. The content factory drafts it, a person approves it, and it goes out to screens and print.

StepWhat happensOwner
Vendor intakeCollect the logo, photos, products, current offers and any brand rules at signup.To decide
BriefThe system proposes what to run next, based on the vendor’s offers, the season and past results.Me
GenerateCopy, images and layouts are drafted for each format the vendor uses.Me
ApproveA person checks every draft before the vendor sees it, then the vendor signs off.To decide
DeliverScreen content publishes remotely. Print-ready files go to your shop’s queue.Me for screens, you for print
LearnRedemption results feed the next brief.Me

Dashed boxes have no owner yet. If a reviewer or vendor wants changes, the draft goes back to the content factory.

Staffing

Your shop staff can take on some of this work, but we need to plan for more capacity as subscribers grow.

To settle on this call Need from you
  • Which steps can your staff take on now, and how many hours a week do they have free?
  • How many subscribing vendors can they support before we need more capacity?
  • When we reach that point, do we hire, use contractors or automate more?
  • Who collects vendor materials and handles their day-to-day requests?
  • How much creative does the subscription include each month, and what counts as extra?
  • What runs if a vendor doesn’t respond to an approval request?
  • Which print items are included, and which get quoted separately?

Campaigns you need to be ready for

This is the current campaign calendar, reduced to what each campaign asks of your shop. I’d use the lab results to decide which of these we can really take on.

CampaignWhenYour preparation
FoundersNowHave blank packs ready to ship the same day.
CESSales Oct–Nov, fulfilment in December for Jan 6–9Booth collateral, swag and cards. Reserve December capacity.
HolidayFrom mid-November; nominations through Nov 28Businesses’ customer-gift runs land in your peak print season. Tell me how much you can take.
RelaunchDecember build, January launchPick which of your existing customers should go first.
Proposed

The order we do this in

I’ve left out calendar dates on purpose. Each step opens when the one before it passes, and we can put dates on them together once you’ve answered the questions below.

  1. 1

    Shop answers and quotes

    The questions below, plus real prices for panels, players and mounts.

    You
  2. 2

    Encoding tool ready

    Tested on the ACR1552U, writing Tessella URLs and independent of my home server.

    Me
  3. 3

    Station and first screens in the shop

    Two readers, the PC and two kits. I supply the player image.

    Both
  4. 4

    Lab passes

    Screen, counter and production tests all done, with results written down.

    Both
  5. 5

    One real kit in a friendly vendor

    Pack it, ship it, install it, and force one remote fix and one swap.

    You
  6. 6

    Buy and ship the field wave

    Change the 10 if the lab and the first vendor tell us to.

    You
Need from you

Seven questions only you can answer

QuestionWhy it matters
Can your equipment print on PVC or NFC card stock?I have no record either way. If not, we use blanks with stickers or an outside printer such as GoToTags, whose May price was about $1.04 per card at 1,000.
Where do the screens and bench go?We need a customer-facing wall with power and Wi-Fi, plus bench space for burn-in and encoding.
Who on your team runs encoding and kit staging?That person learns the tool first and tests it with me.
What can you produce for envelopes?Stock, size and a quote for a first run. This is the print work most clearly yours.
How does an order clear Flex?Every sale has to clear it, and I need access to the prices.
What is your shipping setup?Carrier accounts and label tools already in place decide what we choose, including how return labels work.
Who handles local installs?This tells us how far your team reaches before we need outside installers.